CIVILUNCUT / PLATFORM POLICIES
Refund Policy
Last updated: 26 September 2026
CivilUncut currently provides free resources and previews, and paid checkout is not presently enabled on the website.
Accordingly, no payment requiring a refund is currently collected through CivilUncut's website.
Free resources
No purchase price is charged for resources identified as free.
If a free downloadable resource is corrupted, inaccessible or appears technically defective, please report the issue to:
We may correct or replace the affected resource where appropriate.
Planned paid products
CivilUncut may introduce paid digital products in the future.
Before paid checkout is enabled, CivilUncut will publish or present applicable information concerning:
- product price;
- contents and version;
- licence and permitted use;
- delivery method;
- relevant compatibility requirements;
- support scope, where applicable;
- refund or replacement eligibility;
- duplicate or erroneous payments;
- failed delivery or inaccessible files;
- the procedure for raising a transaction issue; and
- any applicable mandatory consumer rights.
The applicable transaction terms will be those presented for the relevant product and purchase process, subject to rights that cannot lawfully be excluded.
No premature “no refunds” rule
CivilUncut does not presently impose a blanket rule stating that all digital purchases are non-refundable.
Any future refund framework will take account of the nature of the digital product, the circumstances of the transaction, the payment/delivery system being used and applicable requirements.
Contact
Questions relating to current resources or future transaction issues may be directed to: